CRS1280/540 - Health Safety and Customer Service

Provides participants with an overview of health and safety requirements and of customer service requirements as it affects them in their job role in the recovery industry. It provides students with the knowledge required to comply with legislation and to ensure that they are able to keep themselves and others safe and to maintain effective working relationships with the wider public.

Learning Outcomes

• Health and safety as it affects working at the roadside and in vehicle recovery
• Personal protective equipment and its use
• Responsibilities of an individual with regards to accident prevention in the workplace
• Fire prevention, evacuation and fire procedures
• Good housekeeping procedures within the workplace
• Hazards and risks relating to work equipment and resources
• How to build and maintain effective working relationships
• Identification of different types of customers and their needs
• How to create a positive impression of yourself and your organisation